Ultimate FAQ

Frequently Asked Questions


Can you notify me when an item comes back in stock?

Sign up for an account and add any product to your wish list.  If it's out of stock, as soon as it comes back in to stock we will automatically send you a notification email.

If I don't live in the UK do I have to pay UK VAT/Tax?

No!  UK VAT/Tax (20% of purchase price) will be deducted at checkout from the prices shown on the website so, you will not be 'double taxed' by us.  You may still have to pay your country's import tax rate through customs though.  

Please note:  If you use a UK billing address for your purchase you will still be charged UK VAT, thus having to pay UK VAT and your country's import charges.

Do you ship to my country?

Yes!  We ship Worldwide, to every destination on the globe.  Although, we do not ship to Russia or Greece anymore!

What are the shipping costs?

Click on this link here..... Shipping rates

Where's my tracking number?

Every shipment has a tracking number.  This will be added to your order page as soon as the order is fulfilled.  You will also receive an email with your tracking details automatically once your order has been shipped.

Can you convert prices to my country's currency?

There is a tab (pick your currency) in the top right corner of the website that you can choose currencies from a drop down box.  This will change the currency site wide for you, but this is not a definite and final price, just a guide.  The actual cost will be determined by your credit card company/bank/paypal and their particular exchange rate at the time of purchase.

What are your Terms & Conditions?

They can be found here..... Terms & Conditions

How can I pay?

We accept most forms of payment including - All major credit/debit cards (VISA/Mastercard/Maestro), AMEX, PayPal, Apple Pay, Google Pay and Shopify Pay.  We do not accept cash, cheques, bankers draft or bank transfers. 

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